You can always contact us by calling or sending direct message through the form below if you have any questions or comments. We are always happy to help.
The majority of weekly rentals commence at 3 pm on the first day of your holiday and end at 11 am on the day of departure unless otherwise specified in the rental agreement. This ensures that the owner or owners’ caretaker has time to prepare the property for incoming guests.Your cooperation in this matter will contribute towards a trouble-free changeover. If you have not left the property by the time specified, you will be charged for an additional day’s rental which will be deducted from the security deposit.
We will hold a credit card number in lieu of a damage deposit. Damage not reported to us; caused by pets, or additional cleaning that is required to return a home to an ‘as found’ condition will be charged to the credit card in accordance with our Terms and Conditions of Rental. The occasional accident is bound to happen and any losses or damages during your holiday must be paid for, please do your best to leave the home in the condition you found it.
Before you arrive, your rental will have been cleaned, the inventory checked and any missing items noted or replaced. If you find any deficiencies or damages on arrival which have not been noted please let the host know within the first 24 hours of your stay. Any costs to repair or replace items caused by damage that is beyond what we consider normal wear and tear will be deducted from the security deposit.
